We have provided answers below to some questions you may ask, and we hope you will find this useful. If, however, you have any further questions, please just call us on 01736 731854 or email email@example.com and we will do our best to help.
What is the delivery cost?
Delivery is charged at £3.99 per order for UK deliveries. If you wish to order from outside the UK please contact us with the items you require and where in the world you are and we will be able to calculate the shipping cost for you.
Can I add to an order I have already placed?
If you have placed an order online but would like to add additional items to it, then this might be possible providing your order hasn’t already been processed for dispatch. Please contact us at firstname.lastname@example.org or 01736 731854 with your order number and we will be able to look into this for you. If your order has not yet been processed, and the additional item is in stock we can take payment for this and add it to your order.
If your order has already been dispatched you would need to place a separate order
Is it secure for me to place an order online using my card details?
Yes it is extremely safe for you to place an order online with Cat & Mouse and your credit/debit card details will always be completely safe and secure. Any payment information you enter into the computer which is then passed to our checkout host website for processing will be encrypted and secure so can not be read by any third party.
Can I cancel an order?
If after placing an order you would like to cancel all, or part of it, please contact our customer service team at email@example.com. Providing your order has not been processed for dispatch, we will do everything possible to cancel and refund your order.
If your order has already been dispatched you can send the goods back to us at your expense. Please ensure the goods are securely packaged, in their original condition, and the order number, and reason for return is included. A refund of the value of the goods will be processed within 5 days of receipt however it can take 1-5 working days for refunds to appear in your account. Please also make sure you get a Proof of Posting for any good sent back to us (available from Post Office or other carriers)
Can an item be reserved?
We are unable to reserve items for customers. If an item is showing as out of stock please contact us on firstname.lastname@example.org or 01736 731854 and we will be able to give you further information on when we might have the item back in stock.
Q: What if I receive a damaged or broken item?
Our dispatch department are fully trained to the highest standard and we always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately there may be a very rare occasion when an item is damaged or broken in transit. If you receive an item that is not satisfactory please contact our team at email@example.com or 01736 731854 with your order details and we will do everything possible to resolve the matter. We may ask that photographs of the damaged or broken item be emailed to us to help with the process.